Privacy Policy

Privacy Policy – Bright Water Filtration

At Bright Water Filtration, we are committed to protecting your privacy and handling your personal information with care and transparency. We collect personal information to deliver high-quality services and improve your overall experience with us. This information may be collected through phone calls, emails, website enquiries, service bookings, or in-person interactions, and may be stored securely in both digital and physical formats.

Your Rights & Control
You have full control over your personal information. You may request access to your data, ask for corrections, or withdraw consent for marketing communications at any time. To exercise your rights or raise any concerns, please contact us at 03 7075 1926, 07 3102 1726, 08 8120 1486 or info@brightwaterfiltration.com.au.

Your Preferences
We respect your communication preferences. You can opt out of marketing messages or promotional updates at any time using the unsubscribe option provided in our communications.

How We Use & Share Information
Your personal information is kept strictly confidential. We only use it to provide our services, improve customer experience, or where required by law. We do not share your information with third parties unless it is necessary, legally required, or you have given consent.

Keeping Your Information Updated
We aim to ensure your information is always accurate and up to date. If any of your details change, simply contact us and we will update your records promptly.

Access to Your Information
You have the right to request access to the personal information we hold about you. We aim to respond to all requests within 30 days, in line with Australian privacy regulations.

Data Security
We take data protection seriously. Our systems include a combination of technical, administrative, and physical safeguards to protect your personal information from misuse, loss, or unauthorized access.

Overseas Data Handling
In some cases, your information may be stored or processed on secure servers located outside Australia (such as the United States). We ensure all data handling complies with Australian privacy laws and standards.

Complaints & Concerns
If you have any concerns regarding your privacy or believe your data has been mishandled, please contact us within 30 days. We are committed to resolving all issues promptly and fairly.

For any questions or further assistance, please contact Bright Water Filtration at 03 7075 1926, 07 3102 1726, 08 8120 1486 or info@brightwaterfiltration.com.au.